Refund policy

Return Policy

We want you to love your Recordbox. If you're not completely happy with your purchase, we offer a 30-day money-back guarantee on all orders.

To start a return, simply get in touch at sales@recordbox.com.au within 30 days of receiving your order. Please include your order number and a brief note about why you'd like to return, and we'll take it from there.

Items should be returned in their original condition and packaging where possible. Return shipping is on us — we'll send you a prepaid label once your return is approved.

Once we receive your item, we'll process your refund within 5 business days. You'll receive a confirmation email as soon as it's done.

If your order arrived damaged or something isn't right, just let us know and we'll arrange a replacement at no cost to you.